Shipping policy

Processing Time Orders are processed within 1–3 business days after payment confirmation.

Shipping Times

  • Standard Shipping (US): 5–8 business days when shipped from our US warehouse.
  • Standard Shipping (overseas fulfillment): 10–20 business days if an item is temporarily out of stock domestically.
  • Express Shipping: 3–5 business days (US warehouse items only.)

Most orders ship from our US warehouse. If an item is temporarily out of stock domestically, we fulfill it from our overseas warehouse and delivery may take longer. We'll email you with tracking either way.

Shipping Rates

  • Free standard shipping on all orders over $75
  • Orders under $75: flat rate of $5.99
  • Express shipping: flat rate of $12.99

Order Tracking Once your order ships, you'll receive a tracking number via email within 24–48 hours.

Delays Delivery times may be affected by holidays, customs processing, or carrier delays outside our control.

Lost or Damaged Orders If your order arrives damaged or is lost in transit, contact us at support@elizatuan.com within 7 days of the expected delivery date.