Refund policy

RETURN & REFUND POLICY — ELIZA & TUAN

At Eliza & Tuan, your satisfaction is our priority. All orders are fulfilled by our trusted global fulfillment partner and shipped directly to you.

Damaged, Defective, or Wrong Items If you receive a damaged, defective, or incorrect item, we will make it right. Contact us within 14 days of delivery at support@elizatuan.com with your order number and a clear photo of the item and packaging. We will arrange a free replacement or full refund — no return required.

Change of Mind / Wrong Size As our products ship directly from our fulfillment partner's warehouse, we are unable to accept returns for change of mind or incorrect size orders. Please review product descriptions carefully before purchasing.

Refund Processing Approved refunds are processed within 5–7 business days to your original payment method.

No Unauthorized Returns Please do not ship items back without contacting us first. Unauthorized returns cannot be processed.

Contact Us 📧 support@elizatuan.com 🌐 elizatuan.com